Service

    
MINE CUSTOMER GUARANTEES  (mine 保证）

( Providing you the most comprehensive after-sales in the optical industry )
 



LENSES
We provide one-time complimentary change of lens degree if you experience discomfort in your vision within a year from the date purchase.

［镜片自购买日起，度数保固一年］
自购买起一年内，如果发现不合适，我们提供免费1次的度数更换服务。



FRAME
1 year warranty given on frame!
We provide complimentary repair or exchange of your frames if there's any manufacturing defects within a year from the date purchase
  • We will offer you a replacement item of the same value if we are unable to repair your current frame and it is no longer in stock.

  • The following situation are not covered under frame warranty:
    Damage due to deliberate misuse, negligence or lack of care, we offer only one-time complimentary 50% discount warranty service.

  • Warranty card must be presented to MINE EYEWEAR
［镜框自购买起，品质保固一年］
自购买日起1年内，在正常使用下如发生镜框损坏情形，我们将提供维修或免费更换其他镜框服务。
  • 若镜框无法维修或该商品已经没有再出售，将以等值商品进行更换

  • （品质保固范围外）
    故意，过失等人为损坏，商品遗失，可以以半价再次购买该商品，只限一次

  • 请携带保证卡至Mine Eyewear 门市



 FREE LIFETIME FITTING, CLEANING AND MAINTENANCE SERVICES FOR YOUR MINE EYEWEAR GLASSES
We provide lifetime service on replacement parts(nose pad, screws & etc), frame fitting and cleaning maintenance sevices for your MINE glasses.

Simply bring your MINE EYEWEAR glasses to our retail that near you.

［免费提供眼镜清洁，调整等服务］
任何在Mine Eyewear 购买的眼镜都能长期享有免费更换零件（鼻垫，螺丝），清洗眼镜，调整镜框等服务

 

50%  DISCOUNT FOR YOUR REPLACEMENT PAIR
Commodity damage caused by human factors, we will offer you 50% discount for your replacement pair within 12 months from the date purchase.

  • The damaged frame must be returned to MINE EYEWEAR.

  • There is only one-time complimentary 50% discount warranty service.

  • 50% discount warranty service will be calculated according the final pricing of the commodity.

  • Shades with no power are not covered under frame warranty.

  • You may utilize the 50% discount on other items of the same value if your current frame is no longer in stock.


［人为因素造成的商品损坏可以半价优惠再次购买相同产品］
因为人为因素造成的商品损坏，如镜片破了还是镜框压断了，自购买日起12个月内可以以半价再度购买相同的商品

  • 请务必携带损坏的商品至Mine Eyewear 门市

  • 半价优惠服务只限一次

  • 半价优惠服务将以商品的最终定价做计算

  • 无度数墨镜不在保固范围之内

  • 若无相同损坏商品之库存，我们将提供相同价格商品作为半价优惠服务



In order to save your time, you'll receive your glasses within 20 minutes after payment

［20分钟即可取件］
为了节省顾客宝贵的时间，在结账至取件只需要20分钟



For any other frequently asked questions, do refer to our FAQ page

［商品保固.常见问题］
对于商品保固等常见问题，请参考此页的相关问题与解答
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