WARRANTY AND FAQS/ 常见问题
Q1. What are the term and conditions on the warranty of lenses ?
A1. We provide one-time complimentary change of lens degree if you experience discomfort in your vision within a year from the date purchase.
* Warranty does not cover damages to the lenses, including cracks or scratches to the lens coating.
Q2. What are the term and conditions on the warranty of frames ?
A2. In the event where the frames become faulty under normal use within a year from the date purchase, we will repair or replace them at no charge.
* We will offer you a replacement item of the same value if we are unable to repair your current frame and it is no longer in stock.
(The following situation are not covered under frame warranty):
- Damage due to deliberate misuse, negligence or lack of care, we offer only one-time complimentary 50% discount warranty service.
Q3. The warranty period is already over. Can you still provide warranty?
A3. No. We are unable to extend the warranty period.
Q4. I have lost my glasses. Am I covered by the warranty?
A4. No. The warranty does not cover loss or misplacement.